Our FAQ's & Policies

Healthcare Questions & Policies


 Appointments 
      

 To make an appointment, please call our office during normal business hours of 8am to 4pm.

 At this time we are not accepting walk-in appointments.  Please schedule an appointment prior to       seeing  the physician.  In the case of emergency please call 911 or go to the nearest emergency room.

New patients
should arrive 20 minutes prior to an appointment to complete registration forms.
 
Established patients should arrive 10 minutes prior to an appointment. This will allow time to make changes to your account prior to your appointment.  
  
Please bring an up to date list of medications or actual prescription bottles (preferred) to your appointment. This will provide accurate dosing for current medications.
 

Please let us know of any changes to your insurance, employment, address, or relationship with care/service givers.

If you arrive to your appointment 15 minutes late or more, you may be asked to reschedule. This ensures that each scheduled patient is seen in a timely matter.
 

Patients may be financially responsible for payment of all services, even if their insurance company does not pay. Patient accounts not paid promptly are subject to third party collections and/or legal procedures.

For your convenience, we accept Visa, MasterCard, Amex and Discover.

Emergencies

If you are experiencing a life threatening emergency, please call 911 immediately or go directly to the nearest emergency room.

Non- life threatening issues can be handled, after hours, at an urgent care in the area.

*Non-urgent phone calls after hours may be billed as a telephone visit at a charge of $50 you will be responsible for the charge.

If you are unable to call, go directly to the nearest emergency room.      

Referrals

Referral appointments will be scheduled after your office visit. However, there are exceptions to this policy and the patient will be notified accordingly.

 

Prescription/Refill Policy

The most effective way to refill a prescription is to have your pharmacist call our office for a refill. This procedure reduces the errors in refill information, and saves time for you, our staff and the pharmacist.

*Please allow 48 hours for any refill*
 

If a follow up appointment is due and you need a refill until your next appointment, you may be allowed a 7 day prescription until you are seen at your follow up visit.

It is not our policy to prescribe controlled medications after hours. This refill request will require an appointment with the physician.  It will be determined at that time if a controlled substance is the appropriate treatment. 

   

Cancellations

If you cannot keep an appointment, we ask that you call us and give us at least 24 hours notice to avoid the $25 cancellation fee.  This will allow us to schedule another patient waiting for an earlier appointment. We request that you keep track of your appointments and call us if you have any question about the day or time of your appointment. We hope you will help us avoid no-shows.

 

Test Results

Please allow 7-14 days for test results.
 

If your labs are normal/not clinically significant, it is possible that you may not get a call back from the nurse; however, a copy of your lab results will be mailed to you and feel free to call the office to discuss.
 

Patients will be contacted for abnormal results and in some instance; an appointment may be offered to discuss them with your physician.

In the near future, your lab results will be available through an electrical medical records system.

 

Prior Authorizations/Medications

Some insurance require a prior-authorization for medications which can be a timely process.
we will work with you to speed this process up as quickly as possible so you can get your

 medications; however, it is your responsibility to contact the insurance company for any

 forms that need to be completed by you.

 

Speaking with the Doctor

All phone calls will be triaged by the nursing staff and discussed with your physician. If you would like to speak with your physician, an appointment may be required.

 

90-Day Prescriptions

At your office visit, please inform the physician or the nursing staff if you would like a 90 day prescription and bring completed forms provided by your insurance to your office visit.
 

Please be aware if you would like a 90 prescription after your office visit, you will likely have to wait until the next office visit.

Please note that it will be up to your physician to determine the appropriateness of the 90 day prescription.

Controlled substances are not  included in a 90 day prescription.

 

 

Insurance Plans

We accept most major insurance plans. You must verify with your carrier to ensure we are a participating provider prior to appointment or simply call our office to verify with our staff.

Please be prepared to pay any expense out of pocket at the time of your office visit, Examples: co-payments and deductible. Your health insurance contract is between you and your insurance company.
 

Any complaints regarding your coverage should be directed to you insurance company.

 

Return Phone/Triage  Calls

Your call is important to us, and we will do our best to call you back within the same day, especially if it is urgent.

Non- Urgent calls maybe returned within a 24-48 hour period.  All calls will be prioritized for call back.  Again, if you have an emergency, please proceed to the nearest ER or call 911.

 

Home Health Policy

 All information and records for the physician to review, sign or manage must be brought to   

 The office and personally given to staff. Our office will call you once it is ready for pick up.

 

 

         Recommendations for Preventive Services

           
            Annual Physical

            Baseline Mammogram at 35, Mammograms are recommended every 2 years for women between
            the ages of 40-44.  Annually for women over the age of 45.

            Annual Prostate Cancer Sreening for men should begin at age 50.  African American men are at higher    
            and should begin at age 45.

            Colon Cancer Screening to include Colonoscopy  should begin for men and women at age 50.

            Pneumococcal Vaccine for patients over age 65. At risk patients need to consult your doctor.

            Td every 10 years

            Flu Vaccine yearly

            HPV vaccine for girls and boys age 9-26 to help prevent cervical cancer.